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To use the tool, follow the steps below: Download the Removal Tool for Sophos Anti-Virus. First time installation fails - Ensure OS files are not corrupted Expand Running SophosZap (uninstaller tool) Expand Related information Uninstalling Sophos Home on Windows computers Scan the computer for threats. Search keywords "Remove Sophos". If you are prompted for a password, Enter your macOS administrator password. Choose the App Uninstaller module and click the "Scan" button to locate all applications that can be removed from your Mac. It tells you how to do key tasks, including: Check that the computer is protected. Unzip the downloaded tool if it hasn't been automatically unzipped by your browser. Then, follow the steps 1-3 again. Troubleshoot. This help describes Sophos Endpoint, which protects your computer from threats. After successful uninstallation, click Close and the computer will automatically restart. To find the Application: Click on "Finder". Alternatively, go to Settings > Apps (on Windows 10) and uninstall Sophos Endpoint there. Note: In some cases, you may be prompted to restart the computer first before uninstalling Sophos Home. Backup the registry. Uninstalling Sophos in Programs and Features Log in to the computer using an account that is a member of the local group SophosAdministrator. Run the command sudo "./Sophos Installer.app/Contents/MacOS/tools/InstallationDeployer" --install . 3 : Clear your Trash Bin (this method might not fully uninstall files). To uninstall go to Control Panel> Programs> Programs and Features> right click on Sophos Endpoint Agent> select Uninstall to uninstall. Newest +1 Aditya Patel over 5 years ago Hi Brentking, Apologies for inconvenience caused, Workaround: you can completely remove the Sophos Anti-Virus software from a Mac endpoint by removing the following files and directories. You will see the removal application and the file . Select Sophos Endpoint Security & Data Protection on the interface and click Run Analysis button to scan Sophos Endpoint Security & Data Protection. The removal tool will work with all releases of Sophos Anti-Virus for Mac. In Run, type appwiz.cpl and click OK. Method Two. The problems can also occur when another security software is installed, or if the operating system files are corrupted/permissions are not properly set. Obviously it will require admin / sudo . To do this (as far as I know) we need to first uninstall and then install again. First they left click on the words Open "Security & Privacy" preferences. Here's how to use PowerMyMac to uninstall Sophos on Mac: Download PowerMyMac from its official website. Next, you drag and drop the Sophos icon in the Sophos Endpoint table to the Security & Privacy panel. Click on the magnifying glass at the top right of the screen to open Spotlight Search. The Security & Privacy panel appears, you need to click on the lock in the lower left corner and enter the machine's password to perform the configuration. Video steps available here: macOS - Sophos Home uninstall script for advanced users. Uninstall using the Standalone Sophos Anti-Virus Removal tool. It will now let you remove Sophos Endpoint without the tamper protection password Rejoice Thank you for all the help. Do not drag Sophos Home to the Trash as this will not uninstall the program. It's been rough lol. We use the standard uninstall tool however, it looks like it is not able to run as a silent uninstaller. It just keeps popping up with a screen where the user needs to click OK / Continue a few times. Now, you need to find and remove Sophos' support files. On the system tray, right-click the Sophos icon and ensure no update is in progress. Get the uninstall strings Review the Windows installer parameters Create the batch file Product and Environment Sophos Endpoint Security and Control Uninstalling using a command line or batch file Getting the uninstall strings Open Command Prompt with admin privilege and run the following commands: Click Uninstall and wait for the process to finish. Help. Wait about 5 minutes for the uninstallation to complete. Uninstalling Sophos Anti-Virus for Mac Managed by Sophos Central Open Terminal and run the command cd /Library/Application\ Support/Sophos/saas/Installer.app/Contents/MacOS/tools/. To uninstall Sophos Endpoint from the computer or server, do as follows: Sign in to the computer or server using an admin account. Reboot the Server If nothing has changed, you can run a script / batch file On a managed computer, click the keys Windows + R. In Run, type regedit then press OK. Step 2 Type in /Library/Sophos Anti-Virus then click Go. Next select Uninstall to uninstall Sophos Endpoint Agent. Complete removal of Sophos from Mac [recommended] 1 : Find and uninstall the application manually. Install and open it. Step 3. Go to C:\Program Files\Sophos\Sophos Endpoint Agent. After scanning, choose the app and its related . In the appeared field copy and paste ~/Library and click on Go. Turn off tamper protection. Simply click on Close and reboot the machine first. Here in the Library folder check the list of folders below for files associated with Sophos Home. It worked like a charm, thanks . Enter the tamper protection password set in your policy. Remove Sophos Antivirus on Mac Step 1 From the Finder menu, click Go, then click Go to Folder. Step 2. Run uninstallcli.exe. Turn off tamper protection. Notes: There's no ongoing update if the View updating status is grayed out. Log in to the endpoint or server using an admin account. Select all and Move to Bin. Open Finder and press Command+Shift+G keys on your keyboard. Type "TextEdit" , hit Enter. Notes: Remove all Sophos remaining files. To install Sophos Anti-Virus so that it is managed by Enterprise Console, see the startup guides on the Enterprise Console page. Step 3 Double-click on Remove Sophos Anti-Virus.pkg. Attempt to uninstall Sophos first through Add or Remove Programs or Programs and Features or by running the uninstallcli.exe tool. Double-click on Sophos Home from the list of the installed programs. Launch Osx Uninstaller in the Launchpad after quiting Sophos Endpoint Security & Data Protection in the Dock. Otherwise, proceed to step 4. Uninstall using the Terminal. Step 5 On the Select a Destination screen, ensure your hard drive is selected, then click Continue. Start a New Document (this opens a blank text file) At the top of your screen select Format---> "Make plain text" to convert the file to txt. you can completely remove the Sophos Anti-Virus software from a Mac endpoint by removing the following files and directories. Document Sophos Anti-Virus for Mac OS X standalone startup guide The help applies to Sophos Endpoint running on Windows computers, Windows servers, and Macs. Double-click the Remove Sophos Anti-Virus application and follow any on-screen instructions. Windows Mac. Click Complete Uninstall in Step 2, and click Yes to confirm removal. ~/Library/Application Support Clean up a threat. Before creating and using the uninstall strings, try removing Sophos by uninstalling Sophos Endpoint Agent in Programs and Features or by running uninstallcli.exe in C:\Program Files\Sophos\Sophos Endpoint Agent. Removal Instructions Uninstall Sophos Home MacOS Watch on Print this article Step-by-step guide Removal tool is missing The removal failed. Step 4 On the Welcome screen, click Continue. It is possible to go for a free trial first. You can uninstall Sophos Home on your Mac computers using the Remove Sophos Home app.